Status code 80153411

80153411

I'm unable to download any content with the points I have.  This has been a problem for over a month now.  I finally contacted customer support and the rep told me that my gamertag was "under investigation" (for what I do not know).  He unlocked my gt and nothing.  I rebooted my console, nothing, re-downloaded my gt, nothing, waited 48 hours, nothing.  It is really unfair that my account was compromised for reasons that I do not know and now I cannot make marketplace purchases.  Please help!!!

Status code: 80153411

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

bump

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Greetings, Cutlass. Very sorry to hear about your situation. I would encourage you to get in touch with phone support again to follow up on your issue if you haven't already. They will be able to assist you further in this matter. My apologies for the inconvenience. Hang in there and let me know if phone support is able to resolve this for you.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.