Status code: 80153410

I figured I would post my own thread after support couldn't help resolve my issue and sent it higher up.

I've received the status code: 80153410 for over a week now. It's been doing it for various purchases (ArcadeCraft, El Shaddai, Spelunky to name a few) and has caused me to miss out on a few sales. Any suggestions, such as clearing cache or redownloading a profile, have not proven helpful.

Both my account region and where I connect from are in the US. It seems like this is becoming more of a common problem with no solution, and Microsoft really needs to issue a statement about what's going on here and why it doesn't seem to be getting fixed.

 

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Last updated July 4, 2018 Views 4 Applies to:

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Hey there Vengeful Rain.

Have you by any chance tried deleting your marketplace system data?

 

  • On your console, go to Settings, and then select System.
  • Select Storage and then select your primary storage device.
  • Select System Items.
  • Select Marketplace System Data.
  • Select Delete.
  • Restart your console.
  • Try to buy or download the item again

 

Let me know if that solves the problem for you! If so, great! If not, we can try to assist you further :)

 

Many thanks,

Cloud

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Hello, I am also having this same issue. I tried what you posted above, "Deleting marketplace System data" and it didn't fix my problem. I still can't purchase anything with my microsoft points on my xbox.

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There is some type of bug in the service. I am also in the same boat....I cant purchase anything.

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Hey guys! To add onto CloudStrife, I would also verify your billing address on Xbox LIVE matches the billing address on your method of payment. If that looks good, I would suggest you update your security proofs on your Microsoft Account.

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Support pushing it up to higher support is the only fix for this code. Please call support and have this issue escalated up to a tier 3 support team. 18004MYXBOX.

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forums.xbox.com/.../481223.aspx

_______________

This link details the hassle in full. Do yourself a GIANT timesaver and call support. 18004MYXBOX

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Hate to tell you this but support pushing it to the highest levels doesn't get you much. I've been having the same problem for three weeks and support has no idea why there is a problem. I was told it would be fixed by April 1st then was told by a supervisor that it would be fixed by last Friday.

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Hey Reagan Beans! Sorry to hear that the issue persists. Have you tried calling phone support since you received those emails on Thursday/Friday of last week? It might help to give it an extra bump! Let us know how it goes. :)

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It works, it jsut takes time. If you have had it escalated, they should have given you an SR number. Call back with that number, see whats up with the case you filed.

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THEY HAVE TO TELL YOU it could take 3 days for them to reach out to you. It can definitely take longer, just read that post i linked up there. Nightmares waited a LONG while before it worked for him. It is what it is. You shouldn't tell people it doesnt do much when its proven to work. Patience is key.

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