Status Code: 80153410 (Gamertag Changing Issue)

Hey, I need some help here , I bought microsoft points (1600) just to change my gamertag and watch some movies . So i reedemed the code then I went to go change my gamertag and it gave me this error code " Can't retrieve information from xbox live. Please try again later ( tried for 3 days straight)  Then it says in the bottom Status Code: 80153410                      I have no clue what to do now, i tried clearing cache , reebooting, recovering.    Help me please     btw it wont let me buy anything always has a error code for everything i try to buy -_-

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Hey Dsdoughnuts! Since this thread is dated back over a year, I'm going to go ahead and lock it. For help with your issue can I have you create your own thread detailing what you're experiencing and any steps you've tried!

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I don't no how to fix I need help to plz Microsoft fix it fast me wants to buy things

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i cant seem to download any thing on my other acount cuz this 1 wont let me redeem mspoint codes only membership

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I've had this error for almost two months now, been on the phone with microsoft and posted on the above thread, and no one knows what the problem is.

And like you'll probably not be able to purchase anything. Although I can download demos and free stuff just fine, go figure.

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not a purchasing lock alot of ppl are having that error code and xbox has no clue how to fix it

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Check this link out: support.microsoft.com/.../2295602 - It currently say that there's absolutely no information on the error at all and they haven't been able to figure that out. Quite weird honestly considering well... there's an error code yet they don't know what it does or what's going on with it.

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It sounds like you might have a purchasing lock on your account. Phone Xbox Support and they will be able to help you.

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