statue code: 838200DE


Im trying to buy a special offer  *2$ / 2 month* but when i try, a statue code 838200d with *can't retrieve information from xbox live  - please try again later* . and if i try to click on my *manage payment option * its the samething . i dont know if its the reason but  recently i change my Windows live ID and changed my billing information (some information was not the same with credit card ) and now i cant buy the special offer and i will lose it  ..




Question Info

Last updated July 4, 2018 Views 1 Applies to:

Greetings, Moonreaper! Thank you for bringing your question to the forums! If I understand correctly it seems like you are unable to modify your payment options when logging in to If this is the case you will need to contact phone support for your region. They should be able to assist you further with a resolution. Let me know how it goes! I'm here if you have any further questions. :)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.