statue code: 838200DE

Hi,

Im trying to buy a special offer  *2$ / 2 month* but when i try, a statue code 838200d with *can't retrieve information from xbox live  - please try again later* . and if i try to click on my *manage payment option * its the samething . i dont know if its the reason but  recently i change my Windows live ID and changed my billing information (some information was not the same with credit card ) and now i cant buy the special offer and i will lose it  ..

Thank 

Gabriel

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Greetings, Moonreaper! Thank you for bringing your question to the forums! If I understand correctly it seems like you are unable to modify your payment options when logging in to https://billing.microsoft.com. If this is the case you will need to contact phone support for your region. They should be able to assist you further with a resolution. Let me know how it goes! I'm here if you have any further questions. :)

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