Star Trek into Darkness (Smartglass) download problem

I've Just bought "Star Trek into Darkness (Smartglass)" from Xbox Video & it will stream, but when it's finish downloading it will not play afterwards. I've checked my Storage and it reads "Incomplete". I've downloaded it twice and it's still the same. Any Idea why?

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

Moving to the Xbox Music and Video section.

Microsoft Movies & TV Team

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Did you purchase the SD or HD version, and is this an issue on your console or PC?

Microsoft Movies & TV Team

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HD Version on XBox 360

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Just for my clarity, are you selecting the Stream option and that plays fine, but when you choose the download option it won't play after downloading?  Or are you choosing Download, but you begin playback before it's finished downloading?

Microsoft Movies & TV Team

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Once it's fully downloaded (meaning I see the pop-up saying "download complete") I try to play it but can't.

When I go into my storage file it reads "Incomplete"

If I delete it from my hard drive, I can then stream it and watch it again. But given the remote area I live in (Below Average Internet) the picture quality is not perfect.

I need to download it to watch it properly, even though it usually takes a few days.

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Hey Toadie25, 


Do you have a USB drive available for use here? We'd like to turn off the console, then remove the hard drive & insert the USB.  It will likely need to download & apply a system update, but if you can fit that on there & then try downloading again, does it allow you to play the movie properly that way? Let us know how this goes, we'll be here for any further questions. 

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