Spiderman 3 not downloading

Hey, today I bought Spiderman 3 on demand. I go to my storage and it says the game is 64 kb. But the full game is actually 3.69 gb. The dowload is stuck at 0. Can anyone help
 

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Last updated July 4, 2018 Views 1 Applies to:

does your physical location and account location match?

if you are using a VPN that would be why

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Yes everything is the same. I use Broadband. Not a VPN

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VPN is not the same that is for people who want to access something out of their region the use VPN.  as long as your in the same country as the account and console and game it should work if not call support they can help troubleshoot it.

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