Specific Content Usage

Hello, I have contacted customer support and they did as much as possible, they told me to post a forum for a solution. Ok, what happened was I put my account on a flash drive and took it to my friends house, then I came back home and specific map packs were not working. I downloaded these map pack/content on another account that had been hacked and banned. It got hacked/banned when I was at my cousin's house recovering my account. It recovered and log/ signed into Xbox live. About 1 minute later i got an error message saying your billing information has been changed. I tried to recover it again and it said Xbox Live Sign Up is currently unavailable, please try again later. I never got a message on my screen saying my account had been banned, but I got numerous messages on my e-mail saying different dates about how long my account will be banned for. First it said 48 hours, then it said 2 weeks, then it said Permanently Banned , then i got 3 e-mails at once saying 2 weeks. The Gamertag was Xcelaration. I been able to access it for about a year now. But on the current account I use now, I was able to play the map back the day before I put it on a flash drive. It is in my hard drive but not in my download history since it is not the original account it was downloaded on. It is the original console though. I have put my account on a flash drive many times but never had this issue before. The person who I talked to said to try another map pack I had purchased on the banned account. It worked perfectly, but for some reason, my Call of Duty: Modern Warefare 2 map packs(2 packs) would not work since I put my account on a flash drive. The person who i had spoken with on the phone said to ask if there is someway you can unlock Xcelaration so i can redownload the content. I know all the information for the account, e-mail, password, security questions, address,ect. I play those map packs daily and I don't understand why it just happened now even though I have played and put my account on a flash drive before. My current gamertag that will not let me play that specific content is RisK Sneaky

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

when an account is permanately baned all LICENSES are forfeit

you will need to open an unauthorized access case and the PET team will work with the investigations team

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forums.xbox.com/.../19021.aspx

please read this article

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btw since the account suspension is now 2 weeks the only time that you can use the content on another console is when the purchasing account is signed into live

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