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I live in the US and  I checked my credit card location and my accounts location and they match. I bought something 5 minutes ago and I try to buy a game now and it wont let me. Please help me... I know I have enough money because I tried to buy something cheap and it still wouldnt work! ;(

 

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Last updated July 4, 2018 Views 283 Applies to:

You too huh? I'm trying to renew my Gold membership, did everything  that the OP did, sooo... what now?

Also, I did not get an error code or anything of that nature.

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Message me back if you find the answer please. Well add me.

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Hey there Ajkoe! Can you please check out our Purchasing (forums.xbox.com/.../153167.aspx) and Payment Method (forums.xbox.com/.../153161.aspx) guides to make sure all the basics are taken care of. Please post back here with the requested information from those guides if you continue having issues.

Jakcal: Please also review this guides and then create a new thread here for us to assist you in. Thanks!

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Same issue - Spent time in help chat with someone. Didn't fix anything. I bought 2 GoD games on the 19th fine. Now i can't buy anything. Not points/Not games. Ive also cleared the cache & deleted the market place data. Nothing. Can't retrieve information. Please try again later.   - My  issue was escalated should be resolved in 3 or 4 days.. after the sale is over. Great.

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Same problem, on zune and on xbox video I can't buy anything. I have the right number of points and everything too :/

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Hey ManofBrass! Sorry to hear about the issue, for help, can I have you create your own thread in this forum detailing what you're encountering? This will let us help you out one on one. :)

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