Sorry there is an issue with your account.... PLEASE HELP

hello I posted something earlier and i fixed it and now i got another problem

i'm trying to purchase a membership for a game called phantasy star universe

and when i press confirm purchase something pops up saying "Sorry there is an issue with your account to fix it go to live.account.com or change your payment option' and i have 1 payment option and when i go to live.account.com all it does is bring me to my account and doesnt tell my how to fix it what is going on this is been happening since yesterday my card is a pre-paid visa card

 

help please!!                                             Merry Christmas!

 

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Last updated July 4, 2018 Views 2 Applies to:

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Has your Visa card expired?

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nope

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Same for me, dunno whats wrong

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Might want to look over microsoft.billing.com and see if there are any issues.

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same plz help me too

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all i want is gold to play some battlefield 3 but i used 2 credit cards, and the message still pops out sorry theres an issue.

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same:(

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same here

trying to buy the 50% 3 month subscription

tried 2 cards, a Visa and a MasterCard

when I try to buy 3 months on xbox.com with my MasterCard it seems ok (but no money on it)

this is only happening on dashboard

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Yeah, all I wanna do is buy some microsoft points, but my perfectly valid credit card isn't being authorized. It's weird, too, I called Xbox tech support and even the person that helped me said they didn't know why it was doing that.

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