sons account was hijacked

All his players and MT were stolen. We have the thiefs IP address. How do we kick him out of the account? Report him? and keep him from doing it to others? He said he has done it a million times. He is trying to extort money from us as well. PLEASE HELP! 

 

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Last updated July 4, 2018 Views 3 Applies to:

My grandson account was also hacked and the person is trying to extort money, wants a $50 XBOX card number. The persons name is Roman XBOX game tags are_MacCruz and Clash 1999's. Has done this to others. I sent Microsoft all the information, but have not heard back from them. This is again XBOX code of contact. This person needs to b baned. PLEASE HELP