Son spent money on Roblox

I would try and call support and speak with them about this, it would be better than email. they do have discretion on the time limit as i have had a refund after month due to an issue.

if the childs account is part of your microsoft family you can place restrictions on the account to stop all spending and they then have to ask your for permission which you can decline and they cant spend.

Sorry about the spelling and sentencing, just adding as and when!

It now 29/07/2020, My progress so far is getting through to an actual person in accounts and billing.

Ring 0344 800 2400! follow menu till 1 for England option then press 0# 0# 0# until the automated voice puts you through to real operator.

have the account that spent the money handy, in my case it was my son's. They will send a confirmation email and you need to be able to read out the code.

The operator you initially speak to will then hand you over to account's and billing! then they will go through the case with you.

So far when this happens after confirming the code I seem to be getting hung up on or my phone reception is dropping out.

You do feel like they are taking you serious and they are curtious to your situation!

I will post any progress I make to this blog in the future!

Any help would be greatly appreciated.

Regards,

Jason

Ok, got through again to accounts and billing! The operator said that he would put me through to XBOX specific (accounts and billing) and after 10 minutes elevator music an automated message popped up saying the XBOX Billing department is currently closed and that the office will be open between 6AM and 10PM Pacific time!!!!

OMG!!!!!!!

Words can not explain how drained and discrminated as a working class UK parent I am feeling at the moment!!!!!

OK! I came back to this after a cup of tea and a more chilled attitude, I phoned the hotline again!

0344 800 2400, I selected 1 so that my call could be recorded and used to improve future services, then I pressed 0# 0# 0# till I was put through to an operator.

I asked to be put through to the Xbox Accounts and Billing straight away, the operator was extremely polite and got me though very quickly.

It was now 2:30 PM in the UK so it was 6:30AM pacific time, which meant the Xbox office had been open for 30 minutes. (Opening hours 6AM TILL 10 PM, you can use the online Time Zone Converter to check this).

I spoke with an extremely helpful operator who took me through how to correctly request my refund!

Step 1: Log into microsoft account that the payments where made from. (My Son's!!!) Open purchase history under billing and find the legacy payments you wish to be refunded for. Copy the information into a word document so you can cut and paste into a refund form!

Step 2: Type into web browser: support.xbox.com

Step 3: Select the Subscription & billing option

Step 4: Press on the down arrow next to Biling & payment updates

Step 5: Select the Request an Xbox digital product refund hyperlink

Step 6: Scroll down and select Request a refund

Step 7: Scroll down and select arrow next to: You made purchase less than 24 hours ago

Step 8: Select submit a refund request hyperlink

This is the form and only way that you can request and process your refund even though it was after the 14 day period, after speaking with the operator they have no way to process a refund through live chat, it has to be through the refund form! the best way to speak to the team is to reply to the email that they send you by one of the Xbox support team staff! not the first email that comes which is automated!

My son made 28 purchases of Robux, this was mainly 400 Robux at a time costing £4.99 each time. The worst and most painful purchase was 4,500 Robux costing me £48.99 (the total came to £203). I cut and pasted all the order numbers and titles to a word document as it made it easy to edit them next to each other seperated by a comma. As my son made 28 purchases I decided to put 7 refund requests in to one form which meant filling out 4 forms. (The forms only allow for so much data to be entered into each box so it is best to seperate over a sensible number of forms depending on how many purchases you need to fit in)

It is important that you type in the title for each purchase seperated by a commar:

Step 9: Fill in the title box: (as the title is on the order number)

400 Robux for Xbox,400 Robux for Xbox,400 Robux for Xbox,4,500 Robux for Xbox,800 Robux for Xbox,400 Robux for Xbox,400 Robux for Xbox

Step 10: fill in the Order number box: (no space, just seperated by comma)

[Mod Removed - PII]

Step 11: Select I did'nt make the purchase from the drop down box

Step 12: Select My Child from the drop down box.

Step 13: In additional details box, add the line:

These are unauthorised purchases made by my child.

Step 14: Change from your childs name to your first name

Jason

Step 15: Change to your email address as this will be the address that Xbox get back to you with.

Hit the submit button!

Step 16: Take a note of the request refference number that appears.

Hope this helps people in the future. I will let you now how my legacy refund pan's out!

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders  

Click on that link it will walk you through the process

Make sure when you are there you are signed into your sons account it must be done on the account requesting the refund.

Make sure you have the order number

You can find this at account.microsoft.com under payments and billing,

Make sure you put this purchase was made by a minor, it needs to be done no later than 14 days from the purchase, the sooner the better.  

When you add any subscription by a credit card, turn off the renewal option and you can remove the credit card.  

If your son wants money on the account only use gift cards

This may take up to 72 hours to process

Thanks Bandido,

A much needed easy to use explanation of how to process an xbox refund. I have been looking into a legacy refund, obviously after the 14 days given by microsoft. Can someone please explain why 14 days? some children are spending thousands of pounds before theire parents realise, surely anything more than £50 should be given an annual refund policy as it would from highstreet shops or am I wrong to think this way?

Thanks for taking the time to add useful information for anyone that has this problem in the future.

Regards,

Jason

Thanks Bandido,

This is not about buying a game and playing it hard for 14 days, its about XBOX cashing in on Children spending their parents money. The settings no matter how the parent sets up the initial transaction i.e. As an adult, as a teenager, child playing on parent account and even an adult playing on an adult account! Xbox should not allow automatic in App purchases, unless the parent has gone through a process to activate the game purchases which can not be done by accident! With your mind set its no wonder parents are not being refunded, are you a parent?

Who actually would allow their child to free spend 100's, in some cases thousands of pounds/dollars to buy 100 baloon rides, a box looking farrari/lamboghini etc?

Please don't add any more useless input to this forum! unless you admit that people that worked in support where deliberately ignoring parents refund requests and that maybe it was part of some sort of comissions process.

THIS FORUM IS ABOUT CHILDREN SPENING IN APP PURCHASES IN THE GAME ROBLOX!!! does this clarify?

Thanks for input and an insite into the mentality of the staff that work in XBOX support.

Jason

Bandido,

Sorry about the negative reply, I am just trying to expose something that as a parent, I should never be subjected to, especially from such a large company! £200 is alot of money, to me and any other working class parent. It is only right that figures be released on how much Microsoft are making from the in App game purchases and how many parents dont even get the chance to request a refund due to complexity and 14 day policy.

Kind Regards,

Jason

dwgnr,

Thanks for the reply, Hopefully more people will read this and put up simillar outcomes. Can you give more details about the game your child was aloud to spend on? Roblox, Minecraft and the reason they gave for you not qualifying for an instant refund?

Kind Regards,

Jason