Some Games Work; some don't; DVD freezes every other second of play

I'm not sure what has changed.

Before all nine of my games played fine on my console.  Now only four continue to play and the rest gives me an Unrecognized disc error.

In addition, when I try to play a DVD, the movie loads and the image shows on the TV, but the movie hangs every 1 to 3 seconds making it unwatchable.

If you would like more details, let me know.  I'm also technical so I can open and make repairs if needed.

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

One more thing to add...

every game that plays is also installed on my hard drive.  One game installed on my hard drive no longer plays.  Remaining games no longer play and are not installed on my hard drive.  

Don't know if that's relevant info....

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

How old is your Xbox?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

My xbox does this to DVDs sometimes. Some DVDs don't get read by the xbox and won't work

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Got the X-box in Jan of 2009... didn't use it much in the first year... .started really using it around summer of 2010...  average use, I'm not an intense gamer.

I would also add that I went ahead and opened my console and examined the dvd rom.  I carefully wiped the laser sensor and cleaned any dust from the inside of the unit and it made no difference.  the same games still play and the same games still do not play.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Just to confirm, do these discs work fine in other consoles or devices? If so, your console may need a repair. You can get that started by calling phone support (support.xbox.com/contact-us).

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.