Smart glass won't connect

Using iPad Mimi and xbox one. iPad can see the system but won't connect. Xbox one smart glass is turn on.
 

Question Info


Last updated July 4, 2018 Views 125 Applies to:

What is the NAT setting on your console?

Make sure uPNP is enabled on your router if it isn't

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

There is an Xbox One specific SmartGlass app on the store. The 360 version does not work.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hello ColJackOneil.  If you are able to discover your console from the app that means you are running the Xbox One SmartGlass app (verses the 360 app) - which is good.  Not being able to connect...is of course bad.  I hate to fall back to this old debugging step...but if you hard reboot the console (un-plug the console and then plug back in), is it able to connect?

Thanks!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

hi i hav a windows phone in which the smartglass does not connect too what do i do?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I just got the Xbox 360 Smartglass app and it wont connect to my Xbox 360.

I'm signed it to my account on the Xbox and on my Surface 2 but it is still not working?

Anybody got some solutions?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.