Skype is not working

Every time I go to Skype on my Xbox One, it takes about a minute to start up the app. After it loads up it asks if my account that is displayed on the TV screen is the one I want to use (which it is). I click on Yes and then there is another loading screen, then I am sent back to the Dashboard. I haven't been able to use Skype at all because of this for about a month now. Skype is the way I talk to my friends when I play on Xbox because they have PC's and I have been playing significantly less Xbox because of this. Can somebody please help me?

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

This sounds like the Kinect problem (which we know about and will be fixed in the next update). Try connecting your Kinect sensor and trying again.

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I don't ever have the thing plugged in?

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no reply?

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Hi,

Skype crashes exactly for this reason: Kinect is not connected or is turned off. For Skype to work correctly, you will need to connect Kinect and turn it on.

This issue is planned to be addressed in an update.

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My Kinect IS plugged in but this happens anyway...

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My Kinect is plugged in and functioning correctly and Skype still crashes.

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Immediately after I launch skype on my xbox one it will get minimized . so I am not able to do any thing with it. Any body have suggestions.

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