Skype doesn't work often

I am having issues with Skype.  Sometimes my calls aren't received by friends, sometimes I can't answer their calls, and sometimes I get several notifications for a single Skype call.  Generally when I get several notification from a single Skype call, I can't answer the call.  I'll select either Answer or Answer without video, and it'll take me to Skype, but it won't connect the call.

 

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Last updated July 4, 2018 Views 43 Applies to:

Do any of the support pages at this link help you?

support.xbox.com/.../skype-info

You could also try holding the power button on the console for 8 seconds until it shuts down and see if that helps.

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I have reset my console several times to solve many issues.  It generally works to temporarily get around this issue, but it doesn't solve it.  That support page just tells you how to use Skype, it offers no solution to problems remotely like mine.

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