Hi there, I've got an issue regarding downloading my Shadow Jago Character which I got the code for with the 'Day One' subscription box.
I put in the code on Xbox.com and all was well. I went onto my Xbox one and was prompted to install it. Shortly thereafter, the download ceased and now it simply says 'Sorry, we will not be able to install this - Check the Xbox Store to see if a similar game or app is available. 0x87de2717'
I would be grateful if someone, particularly an official someone can help, considering I called the 0800 UK helpline that seemed to be completely down.