Season pass episode download issue.

I have purchased the "Unbreakable machine-Doll" Season Pass.

For some reason on the Xbox Video App on Windows 8.1, I'm being told I'll have to purchase the newest episode "Facing "Sword Angel" II (Subtitled)"

As I've purchased the season pass I don't see the reason why I would have to purchase the episode.

I'm able to watch the episode no problem on my Xbox 360.

I like to download the episodes on my PC after watching it on the console.

So this is a bit of an upset and I'm here to ask that you get this issue fixed.

Thank you very much for taking the time to read this.

 

Question Info


Last updated July 4, 2018 Views 8 Applies to:

Are you using the latest version of the app?  If not, please install it.  If you are, please try restoring your purchase history.  Open up settings, select Preferences, press the Restore button.

Microsoft Movies & TV Team

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Yes, I should be using the latest version of the App.

I have Auto-Update enabled, but I found it strange that when I went to the Windows Marketplace and manually checked for updates, it showed that a new update was available.

I downloaded it and when that didn't work, I then tried restoring twice.

The episode is still stating that I need to purchase it again.

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Another issue that I wanted to mention, was an error code I was receiving when trying to download "30 Days of Night".

"Problem downloading (0xc101abb9)"

All videos I've purchased are in HD.

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Hi CIDkidzPILLZ,

Are you able to watch other episodes on that Season pass without getting that prompt?

Can you try playing a different Video that you've purchased and then retrying your download of 30 Days of Night.


Please let us know if you're getting that same error code. 

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The content mismatch between your Xbox 360 and your Windows 8 device is known and they're working on a fix.

Microsoft Movies & TV Team

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@Mister Fizzle

I'm able to watch/stream the video and the rest of the season on the Xbox 360 with no problems.

If I wanted to download them on the Xbox 360 I would also be able to.

However, when I attempt to watch the sixth episode on the Windows 8 App, I'm then being asked to purchase it.

Which in turn makes it so I'm unable to view it on Windows 8 or download it.

@airmattdog

I appreciate it. Thanks for the info.

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After reformatting and reinstalling Windows, I was successful in downloading The episode "Facing "Sword Angel" II (Subtitled)".

It stopped showing that I needed to repurchase.

On the issue of being able to download "30 Days of Night", I'm still unable to do so and am still receiving an error.

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