firstly i have to say that xbox has terrible customer service as i was not able to submit this in the "contact us" page as it would not let me.
anyway my problem. I purchased WWE 13 a while back (not pre-owned) and didn't have a gold account, i have a 14 free trial now so i decided to download/redeem the AXXESS pass for the game. i entered the code and it went straight into pending downloads although i had nothing else downloading at the time. after a while i got frustrated and canceled the download. it then said i could download this later. when i entered the code in again it is claiming that the code has already been redeemed. anyone know how to sort this issue out. or actually contact XBOX support as trying to do it through this site seems useless!