Ryse mandatory update not installing

Once the game itself was finished installing (which was WAY too long) I start the game up and it says there is an update required. I accept, and now it is either eternally queued, no matter how many times I force the install now, or stuck at installing 0%. This way for 4 hours! Deleted the entire game, downloaded again, still the same. Stuck at the mandatory update. What a joke. Fixes? Have done reboots, unplugged brick and let the light drain, unplugged router and restarted, deleted main game and reinstalled, pretty much everything.
 

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Last updated July 4, 2018 Views 20 Applies to:

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Still not installing update.   Support?

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Hey Doc,

Sorry to hear you're having issues with your install.

I know you said that you've tried some of these steps already, but I would recommend trying the steps outlined in our Installs taking a long time sticky thread in the order that they're listed.

If you're still unable to download the update for Ryse, please try running a connection test and see if that comes back clear.


Keep us posted on how everything goes. 

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i have done these steps as well... and played game when not connected... but when i connect it says update needed... so i proceed and it downloads forever and never finishes... stuck at 93% with Ryse and about 82% with Dead Rising.... buy a online console and you cant even download the damn patches to play

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I have the same problem. have also tried all of the steps and its pointless.

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I have the same problem. Any luck on a fix yet? I'm finding this whole process very frustrating. It was stuck on 93% for almost half a day.

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Are you all on wireless? try wired connection.  

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Anyone figure out how to fix this? I bought Ryse 3 days ago and still can't play it. After 24 hours it just stopped at 99% and wouldn't move. I uninstalled and plugged it all in again, would let me play offline but once I plugged the Ethernet back in I got the prompt to update. The update % via the dashboard showed up until 80%, then it went away but the in game update screen has never gone away...

Will it only progress when the console is on and you are watching it? I turned the console off to go to bed and looks like it wouldn't progress over night. Then when I turned it on to resume this morning the meter didn't move at all in the hour I had before work.

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I too had the same problem. I didn't realize that there was a paused installation I couldn't get rid of Until earlier yesterday. No matter how many times you select resume installation it stays paused. And the red install bar In the game stayed at 75% I done a factory reset, that took care of the paused install and installed the game with no connection. Works fine for me now.  

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i have the same problem , but reading though the posts here show's support answered once , and pointed the problem somewhere else, Very helpful support there.. guess thats why it hasn't been fixed yet ... 'its not my department'

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G'day TNT! Have you tried all of the steps in the post that Mister Fizzle pointed to, as well as the steps suggested by BusGod and oNeShOt? Another thing you can try is to power cycle the console, and then resume the installation.

If installations are taking a long time on multiple games & apps, you may want to check your connection and see if it's running at its optimal speed. Let us know if this helps, as well as what else you've tried. 

In the future, go ahead and start a new thread when asking a question here. That way we can help everyone on an individual basis without resurrecting old threads or commandeering someone else's. 

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