Ryse is gone

I got a free download of ryse on my day one console this Christmas but when it downloaded it wouldn't let me play and told me to sign in as the profile that had purchased it. I thought it was a problem with the installation itself so I cancelled thinking it would be simple enough to just go to the store and hit download again but now its asking me to pay for it and after paying for the console I really don't want to pay for one of my free games again haha. Any help would be appreciated

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Are there other profiles on the console?  If so, log into each one separately to ensure the game was not accidentally downloaded to one of those accounts.  

As for the issue with playing the game, Go to Settings then make sure the console is set as the Home console for all accounts.  You can do so by selecting the bottom button in the list on the left hand side of the screen.

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No there are no other profiles and it is my home console. But my problem is that I can't actually download it again. Its asking me to pay for it again

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if you want to download it again you have to go to your download history, not the store.

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The Xbox One does not have a Download History that can be accessed.  OP - double check your past purchases at https://commerce.microsoft.com

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Sounds like the issue with region locked codes. Did you by chance get your Ryse code from out of your region

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