Rewarded Gold, can't redeem

I was rewarded one month gold from mcd's and it won't let me redeem.

Mcd's emailed me the code and I tried redeeming on the xbox but that didn't work.

I logged onto the xbox live account I want to redeem the gold onto and it still won't let me redeem.

I use an xbox360

The error code is:

Xbos-0x801650C8
d120cb38-6e7b-4756-b43a-6bfc727714c6
2013/12/15 - 01:58:55 UTC
I searched for the error code and it did not exist, so I could not get any help there.
I have until February 28th 2014 to redeem this code. 
I hope someone can help me before then. lol
I'm think I cannot redeem because the email I gave mcd's is not the same email I use to log into my xbox live account.
I really hope that's not the case.
 

Question Info


Last updated July 4, 2018 Views 87 Applies to:

I would call into support to verify that the code is valid. (1800-4MYXBOX) The email address has nothing to do with it. But more than likely it's a bug that they'll have to work out.

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the 801650C8 is because your account is in arrears (you owe M$ money) or you have auto renewal or both its a pain but microsofts billing plan sucks you dry with their auto subscribe. (it really needs to be turned off by default

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