rented and downloaded movie to my console from xbox video wont let me play it

i downloaded tokyo drift from xbox vidoe yesterday and its not letting me play it just lets me download it again or purchase it.I keep having problems with xbox stuuf and im getting pretty pissed either refund my money for this video or solve the problem for me or im switching to playstation

 

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Last updated July 4, 2018 Views 9 Applies to:

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been a xbox live member for 7 years and cant get a reply well then if i dont get an anwser in 12 days when the movie expires im done going to playstation this is rediculous

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What happens when you select Download again?

Microsoft Movies & TV Team

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it downloads again then the same thing

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Is there any error codes or messages?  Did you rent the SD or HD?  Assuming this is on your Xbox 360 (not PC), correct?

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yep its on my 360 no error codes or messages and its in HD

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Hmm, I downloaded it onto my console and it's playing for me right now.  Do you have a hard drive attached?  If you go into your Storage, is there a incomplete or corrupted file under the Video section?

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its a internal 250gb hard drive it doesnt say theres anything wrong with the download and this is the second time downloading it.it doesnt have a play option in the storage or in the xbox video but it tells me when it expires and asked if i want to download again or purchase it

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still isnt solved

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now its saying incomplete download when i download it and there is still know play option

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well i think im almost set with my switch to the ps cause this is getting frustrating

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