removing payment methods

so i want to add my new card to my account but i want to remove the others first, now why does it seem to act so flawlessly when adding a payment method via the website or xbox live but when you want to remove one neither works, it rarely worked on the old site either, its abit odd & frustrating how everything seems to work fine apart from the remove payment option.


Question Info

Last updated July 4, 2018 Views 4 Applies to:

The credit card is tied to your gold membership.  This is why it can't be removed.  Simply go to and add the new card.  Then change it so that card is the primary method of payment and then remove the old one.

If you have problems doing this, give support a call and they can get it straightened out for you.

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