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- Click here and we’ll get you to the right game studio to help you. When you open the page, go to the "Help with games" section in order to find the right path to look for help..
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- Additional information on Game support can be found here: How do I get the right game support?
January 12, 2024
Hey gamers! Are you experiencing a problem with a specific game?
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- Additional information on Game support can be found here: How do I get the right game support?
Refunded for duplicate charge but can’t play games now
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Hello tw5,
Thank you for posting on the Xbox forums. We understand that you were charged twice for a game, and you requested a refund for one of the transactions. However, you are unable to play the game now. You did take the correct step in reaching out to the Xbox Support Team. They need to investigate the transactions and take the appropriate action to resolve the issue. You usually get assigned a case for each interaction with a support agent, and you can follow up with them by email. We suggest reaching out to the Xbox Support Team so they can resolve the issue. The ambassadors, moderators and volunteer moderators do not have the ability to manage the billing section of a Microsoft account. We will provide steps on how to contact the support team since our support website was recently updated. Be sure to let us know the results!
How to contact the Xbox Support Team:
- Click the support team link we provided
- Select Contact us
- Select Subscriptions & billing in the area that asks what you are having trouble with
- Select I don't recognize a charge in the area that asks what the issue is
- Select Chat online or Request a call to reach out to the support team
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Question Info
Last updated March 4, 2023 Views 399 Applies to: