Reedeming a code

Hi, I have just buyed a XBOX 360 console with kinect. In the box I received a code for one month of gold live. I have entered my code from the console and it says it is not valid and after thati have tried on my pc where it says it is valid but after i confirm i get

n error occurred while completing this operation
Give it another try. If this happens again, let us know by entering the code below at xbox.com/errorhelp so we can investigate.
XbosPurchase
0902dbf4-a824-4d2a-af76-9e72564cfa71
2013/12/06 - 10:40:13 UTC
Please help. I am from Romania.
Thank you!
 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Make sure you're entering the code properly.  Sometimes O can be mistaken for 0 and B can be mistaken for 8.  

Other things that may be an issue with the code:

1.  The console was purchased from a different region than you live in

2.  The code could be expired (check the card for an expiration date

3.  Somehow the card did not get activated with the console

Have you tried contacting the seller for more information?

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I enter the redemption code and I get the code but where is the game if my console was off?

Can I do the redemption code again?

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Please don't bump old threads. It's best to create your own thread for proper assistance. If you redeemed a code via the website, your content should automatically start downloading when you start your console. If not, you can try redownloading it from your download history. If it doesn't show in your download history, try redeeming the code again. support.xbox.com/.../redownload-content

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