redemption code

bought the game Call of Duty: Ghosts
came with microsoft points code.
I put this code on xbox and he says that is wrong.
 

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Last updated July 4, 2018 Views 0 Applies to:

If there are no other options I would return it to the place of purchase and ask for a new code. Failing that perhaps you could contact  Activision.

There are some troubleshooting steps for code redemption issues in the link, worth a look. :).  

When you enter the code what message do you get exactly?. I know it sounds silly but if it says 'enter a valid code' would you mind just double checking and make sure and O is not a 0 etc and re-enter the digits, I have done it myself :P. 

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As Grey Pilgrim says, it is incredibly easy to mistake O and 0 and it's so frustrating when it happens :)

Are you redeeming on console or Xbox.com? Try the other one to be sure.

If it says the code is wrong, you have likely just mis-typed it, but the exact error message (with error code, if available) would be useful to us.

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

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