redemption code not works

I purchased xbox 360 250 gb package with skyrim free download last Christmas at Bestbuy.  My son (15 years old)  did a download using redemption code, he got refused since that is age 17 requirement.  It makes sense.  When I used that code to do download, I got the response "that redemption has already been used" error.

Anybody has idea how to resolve it?  Thanks.

 

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Last updated July 4, 2018 Views 3 Applies to:

yes the code can be used onfe he must wait till he is 18

are you sure it isnt his parental settings?

btw esrb ratings are Now enforced and are a legal requirement

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Well, you can check with the LIVE support agents and give them the code so they can confirm it has been redeemed and if so was it redeemed on the right account. Go to http://support.xbox.com/contact-us?xr=footnav#0:6:0 sign in with your Microsoft Account addresse and password and type the code into the form so they can see it (a lot easier than reading it to them).

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