redeeming my xbox live card troubles

Whenever i try to redeem my xbox card code it goes to redeem now i hit it and it comes up with an error message saying: your xbox live billing account has been locked from making purchases, what can i do to fix this please help.

 

Question Info


Last updated July 4, 2018 Views 20 Applies to:

BuschWacker,

 Head over to commerce.microsoft.com/.../PaymentInstrument. Once signed in see if there are any notifications that need your action and verify that your billing information is correct and up to date. If there are no notifications and your billing information is correct, I would recommend contacting Microsoft Phone Support to get the matter resolved. Hope this helps!

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