redeeming code

Hope someone can help, I was always paying for my Xbox live every month by credit card,but was given a 12  month subscription as a gift so I logged into my Microsoft account to cancel my payment but it tells me that I never had subscription to cancel. So I cancelled my card to stop any further payments. I tried to put in the code on my Xbox but it won't take it because it says I have an outstanding balance to pay, but I can't pay it because they still say ive never had a subscription in the first place!!! Aahhhhhh but I've just noticed that my Xbox gamer tag is different from the gamer tag on the Microsoft account??


Question Info

Last updated July 4, 2018 Views 2 Applies to:

You'll need to contact support directly to speak to billing and they should help you get it sorted out. 1-800-4my-xbox if you're in the US/Canada or

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