I'm having an issue with redeeming three top up cards: $100, 1500p and a 3 month gold membership card.
For the three month gold card the error message and number: 801613FB.
The 1500p card is only giving me an error message stating "an error occurred while completing this operation" message and no error code.
The $100 top up will not work and in place of the error message it states "choose an audio output. Both outputs cannot be off. you need to set at least one"... Lol wa?
I would urgently love some help here as have just got my Xbox one and wouldn't mind jumping in on the fun.
I have had the same results on both the console and on the webpage.