Redeemed 2 $50 codes but Xbox does not pick them up?

I redeemed 2 $50 dollar cards that I purchased through Wal-Mart.com on the commerce.microsoft site since I couldn't get them to redeem on Xbox.com. The commerce site shows that I have a $100 balance however when I try to purchase something through my Xbox 360 it will only charge my card or PayPal. Xbox.com also tells me I have a $0 balance.

 

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Last updated July 4, 2018 Views 0 Applies to:

As this would be out of the communities reach - considering it's a billing query - I would suggest contacting Walmart for some troubleshooting queries, or you could chat with Xbox support directly via phone or online chat.

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To add to Lukems' answer; you can get the contact information for your local support at support.xbox.com/contact-us

If you're in North America, you can call 1-800-4MY-XBOX

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