Redeem code problem

Hi,
I am trying to redeem Microsoft Xbox live 800 points I received from newegg.com while I purchased an Xbox 360. However, I got the following message.
Something went wrong
Give it another try. If this happens again, let us know by entering the code below at xbox.com/errorhelp so we can investigate.
XBOS-3010
5b8bff1c-7547-4611-a449-a770c73750c0
2015/06/21 - 21:34:28 UTC
I have tried multiple times and another $20 xbox giftcard I got from the same purchase. I could not redeem either.
Thanks,
Yong
 

Question Info


Last updated July 4, 2018 Views 10 Applies to:

Sometimes you get that error code but the currency still goes through.  Double check at commerce.microsoft.com

You could also try redeeming the codes on the console itself and then post the 8 digit error code you get for further assistance.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Here is the error code: 80122727

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Ok, I've researched the code online and it seems as though the code you received may be expired.  Please contact phone support for further assistance and confirmation of this.

If you live in North America dial 1-800-469-9269

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.