Recently bought a new game but when trying to play it Xbox gives me an error before start screen

Hey i had recently re-bought Mass Effect so I can play it through again because I lost my save data but when I try to play it it will get past the Bioware screen and than gives me the error for the *** being dirty or something. I have tried cleaning it an their are no scratches is their anything I can do to fix this or should I just return it and get a different copy. Please help.

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Try installing the game to your HDD if you have one.

Also here is a sticky post about disc read issues.
If nothing helps returning it for another copy is worth a shot.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.