RE: Downloading marketplace content issue.

Hello,

         an issue has arisen which prevents me from downloading content associated with Elder scrolls: Oblivion and Bioshock one.

 

Following a considerable period of time 'pending' , it proceeds to reach 1%, before stating that it "can't be downloaded". I am unsure if this issue is due to content being downloaded from a previous account; I have changed the license to my new xbox and it's hard drive, to no avail.

Details:

- No error code , it just states " Can't download" and then there is no file on my hard drive.

- The dowload fails after purchase.

- Northern England is my location.

- Connection speed is sufficient.

- Wireless connection.

- Only two games bear this issue. Both of these games have downloadable content associated with my old hard drive and account; which I have rectifyed.

- I have followed troubleshooting stages on the microsoft website to no avail.

- I have deleted marketplace data from my hard drive; cleared the cache, deleted all saves as well as turning off my xbox.

 

If there is any additional details you require, please do not hesitate to ask. I would just like to play my favorite game with it's dlc.

Thank you for any responses or troubleshooting advice.

 

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Do this. Get an ethernet cord and plug your console directly into your router or modem. Now download the content you are trying to get. Wireless connections can be iffy sometimes and could cause packet loss during a transfer thus interrupting your download.

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Thank you for the response.

Unfortunately, this process failed. I am still receiving the same issue when I connect using an ethernet cable.

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Is the content you are trying to download region restricted? If it is and you are out of your XBL accounts region that may explain why it is not downloading.

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The content is not restricted. The issue I am facing may be due to the usage restrictions. Perhaps my content has been in contact with the dlc on a previous broken hard drive, however I have not purchased it before. I have tried downloading four dlc's associated with oblivion; none of the attempts worked. I have also altered the license so theoretically I should be permitted to download content. I am completely unsure of the issue and how to resolve it.

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Please go to http://speedtest.net and take the test. Once finished, post back here with the results. Thanks!

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[View:http://www.speedtest.net/result/1398233051.png]

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Again, thank you for working with me to resolve this ongoing issue.

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When it says "Can't Download", is the game removed entirely from your active download queue, or does it go to the bottom area with some kind of "!" icon?

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