Re-Downloading a game

So when I got the XB1 I was part of a bundle with  Forza But I had to have the XB1 fixed due to it not reading Blu-Ray disks. When they did this they erased the HDD... So now I am trying to install Forza on it again, but I do not have a CD as it was the digital download via a QR code. How do I go about getting the game re-installed? When I go to the Store page it tries to make me buy it...

 

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Last updated July 4, 2018 Views 5 Applies to:

Go to your games and apps and it should be on the far right of the screen as ready to install.

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It is not populating there... the only digital download game that did show up was Halo.

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Did you redeem it on another account instead?

If you still have the physical card, You can try to contact Xbox support for assistance by providing the Code and the the checksum (a string of numbers beside the 25 alpha numeric code) to check which account redeemed it.

Please note that there is no guarantee they can help you with this.

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