"Reconnect Controller"

In the middle of playing any game - we get this message - reconnect controller - and there is nothing we can do to continue playing.  Help please.  We did update earlier today.

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

This may sound like a stupid question, but...

Did your batteries die?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

The batteries are fine because if we go back to the Xbox in say 30 minutes everything is fine and we can play again sometime for 5 minutes sometime for 30 minutes and then the message appears again and we are frozen!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Actually we tried new batteries - weird but it seems to have worked ! Thanks!!!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.