"Open Tray" Message

I keep getting this message now and again when I turn on my Xbox.  I have tried clearing the system cache, trying different discs, removing hard drives etc but nothing works.  Somedays it takes a few tries for it to work but I have been trying for over a day now and all I get is "Open Tray"....

Any ideas how to solve this please?

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Phone the help line, they replace my 3/4year old xbox with this problem.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Here is a link for trouble shooting this issue.

http://forums.xbox.com/xbox_forums/xbox_support/f/8/t/624.aspx

 

 

space

If this does not help and your console is not still under warranty (1 year from original purchase date) then you will need to pay for a repair/service.

You can arrange a repair/service by phoning support for your region.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

i had the same problem and i had took it to a computer shop and they had said that my laser was not workin so i had got a new xbox cause of the price of fixing it could buy you a new xbox lol

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

same problem here =(

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I'm having the exact same issues. It's driving me mad.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I forgot to mention an important detail. My problems started after I got a refurb from Microsoft in late 2010, because the Kinect dashboard update red-ringed my Xbox outright. It acted okay for about a month, but took a severe downturn after one of the updates happened. It was just a general update according to the release, but actually was a total anti-piracy lockout measure according to some of the gaming news sites. I have been struggling to keep the console going since. I should get achievements for opening and closing the disk tray so many times trying to make the discs read.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

If you're experiencing issues since the last update, and you have not modified your console or had an unauthorized repair, please call phone support at 800-4MY-XBOX.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I get this message when trying to play High Heat Baseball 2004, is this because the 360 won't play this original title?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

To see what original titles are supported, I suggest a Bing search for "Xbox 360 Backwards Compatibility."

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

i found a solution to my problem is when i insert the disc i hit the top of my 360 a few times and it works =p

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.