"Can't Receive Information From Xbox Live"

I try to purchase a one month membership and it says "Error Can't Receive Information From Xbox Live" something similar to that. Help would be appreciated, thanks.

 

Question Info


Last updated July 4, 2018 Views 6 Applies to:

The error code is 24767CCE0F15836

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Hey there Kolhom. Where are you trying to purchase this LIVE time? Can you try on the console if you haven't already and post back the exact error message/code you see there? Thanks!

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Hi Sergeant Kolhom,

I also had this same problem..  the following might be one of the reasons for your problem.

1. The Credit Card which is linked to your XBOX Live Account has Expired. Or some other problems with your Credit Card like your bank is not allowing you to use your Credit Card ( Make sure there is no problem with your Credit Card)

2. The country you are currently residing does not match with the region in your XBOX Live profile. If you have moved to a different country recently and trying to purchase from there ,you are most  likely to get this error. (which Is the reason for my issue)

3. The Xbox live profile is temporarily blocked from purchasing in the Xbox Marketplace ( might be bcoz of more amount spent in a short time period /   more unsuccessfull attempts when purchasing  )

I suggest you to contact the XBOX Live customer Support in your region to get this sorted out. Check the below link for details.

support.xbox.com/.../call-us

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Yes I was trying on my console, but the problem doesn't exist anymore, it automatically fixed itself somehow? Thanks anyways guys, appreciate the help,;;!

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Hi im stuck trying to buy 6 months xbox live but it wont let me, keeps saying cant receive information from xbox live. Ive tried all possible billing addresses and no luck. Any suggestions?

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I'm not really sure on how to fix it, the problem just disappeared after a while for me, so I guess just wait for a while?

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