Purchasing or Downloading something

I just bought a pug from the xbox 360 avatar marketplace, but when I finished downloading it, the pug wuldn't appear on the social tab on my xbox dashboard. Please inform me what I am supposed so I can see it.

 

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Last updated July 4, 2018 Views 13 Applies to:

Hey PUGs, have you gone into the avatar editor and selected the item and then saved it? If not, it won't show up until you do so. Let us know!

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I selected wear now in the marketplace and saved it but it still doesn't show up.

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Hey Pugs! I see the pug when I look at your avatar. Click on your name in the top right corner of the screen here and watch your avatar. It would appear you have it equipped. ^_^

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I know it shows up on the computer but not on my xbox. I tried deleting it and re-downloading it, but it still didn't work. Do you know what I should do because I don't want to waste 240 microsoft points just to see it appear on my computer and in the xbox live marketplace?

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Try clearing the system cache or redownloading your profile.

It can take up to 2 hours for your console to sync with the Live servers, so it can be a delayed thing.

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Can you tell me what I will lose when I delete the system cache, and how would I re-download my profile. I'd also like to thank everyone for their replies.

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Hi PUGsPLACE,

Here is a guide for clearing cache and redownloading your profile. Also, from the social hub on the dashboard, you will have to actually click on the Avatar to see the item on the next section that loads from there. Are you doing that as well? Let us know. Thanks!

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I do click my avatar in the social hub but it doesn't come up. Do I have to delete the pug prop and the cache and re-download it, or do I just delete the cache? Thanks for your support.

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Hi Pug. I would suggest deleting both the prop, and clearing your cache. Then redownload the prop.

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