Purchasing on Xbox.com

I can't purchase things on xbox.com even though i already signed with the parental account

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Sorry to hear about your situation.

 

But, could you please provide more details:

  1. What is the exact error message when you try to buy anything?
  2. Have you tried to buy anything from the Marketplace on your console?
  3. What method of payment are you using?

 

Hopefully, once we have these details, we will be able to solve your problem.

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If you are a child account, you CANNOT purchase on the website. It will not work.

The only way you could is your account was actually an adult account, but flagged as a child due to a Family Pack.

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