Purchasing Item on fifa 12 and not receiving anything but i still lost my points?

i lost 120 microsoft points on fifa 12 but didnt receive a pack, what can i do? microsoft have basically just stolen from me...

 

Question Info


Last updated July 4, 2018 Views 7 Applies to:

You can double check you purchases on https://billing.microsoft.com. Did you purchase several packs and lose track of them? If you feel you were charged for something and didn't receive it, please contact phone support (support.xbox.com/contact-us) for more help. Thanks!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.