We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
Hey there! Prepaid codes should be of the same region as the account you are trying to redeem them on. Did you purchase this code from the same region? You can check the region of your account by visiting
https://billing.microsoft.com and clicking on "Go to personal information". Let me know if I can be of further help.
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