Purchases

My son's xbox account was permanently suspended and I have a question in reference to all of the map packs and extra's I have purchased.  I would like to download them to a new user account we have set up for him and he stated he was told that all of the purchases gone and we can no longer have access to them.  I have spedn close to $300.00 and would like to know how I can recover my purchases.  Please respond.

 

Thank you

XBox Mom

 

Question Info


Last updated July 4, 2018 Views 10 Applies to:

Hey,

To quote the Xbox live code of conduct - UPON RECEIVING A PERMANENT SUSPENSION ALL CONTENT LICENSES, GOLD MEMBERSHIP TIME, AND MICROSOFT POINTS ASSOCIATED WITH THE SUSPENDED ACCOUNT ARE FORFEIT.

This can be found www.xbox.com/.../codeofconduct

So I'm afraid it looks like you won't be able to recover the DLC etc from your sons banned account. Hopefully he'll be more careful with his new account and appreciate what you're buying for him

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