Purchased MK vs DCU via Games on Demand - Black Screen

So I purchased MK vs DCU via games on demand because me and a few friends wanted a fighting game there and then a few nights ago.

After downloading all we got is a black screen when I ran the game.

After a few more attempts we got as far as it showing the logo before yet another black screen that lasts in excess of 30 minutes, and that you can't open the Xbox guide or turn off your console except by holding in the main power button.

So obviously I've tried redownloading it 3 times now all of which lead me to the same screen, how do I go about getting a refund and/or fixing this?

Checked out the support; yes I am using the right console, and it does have the rights, and yes I'm signed into my gamertag associated with the game.


Question Info

Last updated July 4, 2018 Views 0 Applies to: