Purchased gamerpic

Hi,

Today I purchased the "NFL: Bills Gamerpic 1" package.

On my Xbox, my gamerpic is the one I chose. However, on Xbox.com and to others that view my profile, it is a Jets logo, and I hateeeeee the Jets (and I paid for the Bills...)

Any way to get this fixed, or refund me? I just want it to be the Bills.. this sucks.

 

Question Info


Last updated July 4, 2018 Views 12 Applies to:

In fact, I cannot change my gamerpic to ANYTHING else.

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Hey there Inspire,

Sorry to hear you're having issues with your Gamerpic,

Where are you editing your gamerpic?

On your console are you going to Settings > Profile > Edit Profile > Gamer Picture.

  • Are you showing the same Gamer Picture and Personal Picture?


What do you mean it won't change your picture to anythings else? Are you getting an error code? 


It will help us to know exactly what it is that you're seeing. Please let us know and we'll work from there. 

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Please take notice of my current gamerpic - it is a "Jets' logo. I purchased the "Bills" gamerpic package. Yes, I changed my gamerpic in the manner that you mentioned.

On MY Xbox - My gamerpic shows up at a Bills logo

To others on XBOX - It shows the Jets

On Xbox.com and all others - it shows the Jets.

Some kind of glitch.

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Hey Inspire,


Just to double check

  • There are 2 options when you edit your profile picture
     
    • Gamer picture - this is the picture others see when viewing your profile
    • Personal picture - this is the picture your friends and you see when viewing your profile


Are those both set to the Bills?


If so, try these steps:  
  1. Clear your system cache
  2. Restart your console
  3. Download your profile 



That may help bump the system to update your profile. Please let us know how that goes.

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