I recently purchased bioshock from the marketplace and was sent the conformation email with the billing information. problem is is that the game is neither in my active downloads or in my games library. wondering what to do
Sorry to hear this is happening but do you happen to see this game listed in your download history on the console or on Xbox.com? Do you see the purchase listed as complete at
commerce.microsoft.com? If it's not in your download history and is marked as a successful purchase on the billing page, then be sure to give the phone team a call and discuss a potential refund. But let us know what you see as well. Thanks!
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