Purchased BioShock 1 and disappeared in game library

Hello There,

I have purchased BioShock 1  with microsoft points full amount has been deducted and the game has been downloaded but when I access the game library  i see it for like 1 second and then disappear! I restarted the unit but same, also re downloaded it again but no show in game library? 

What should i do? any recommendation on trouble shooting. 

 

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

You can try to redownload it from your purchase history. If there is a partial download, make sure to delete it first. You can find steps on this process in our Download Sticky: forums.xbox.com/.../33.aspx

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thanks for reply, I already re download it again. but still same

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

i deleted it and download it twice.-first one isn't included- but problem still!  -_-'

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.