Purchased BFBC2, but it's not in my download history

I purchased Battlefield Bad Company 2 back in May 2010 with a 4,000 MS points card that I redeemed. I only have a 20g hard drive, I needed more room to install a game so I deleted BFBC2. When I went to my download history to download it again the game does not show up. So I went to the marketplace and now it shows that I never purchased it, it shows that it costs $40 instead of saying "download again". I called customer support and they said there's no history of that game being purchased nor does it show that I redeemed 4,000 points, it also doesn't show up on Xbox.com download history. The rep says there is nothing he can do. This is the only gamertag I've ever used so I didn't buy the game on another account. Has anyone ever had this problem and gotten it resolved?

 

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Last updated July 4, 2018 Views 0 Applies to:

If the game isn't showing in your history, and the phone agent can't find a record of it on your account, my guess is that it was accidentally purchased on a different account. No matter what the case is, forum support would refer you to phone support for matters of account and billing. I'm sorry for all the hassle.

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It wasn't purchased on a different account. I know some other people that are having the same problems, something has to be messed up with the DRM on Microsofts  end, anyway thanks for replying.

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