Purchased an avatar item and my avatar is now gone

I just purchased an avatar item on Xbox.com (my 360 was off at the time). I purchased this item here: http://marketplace.xbox.com/en-US/Product/Detroit-Managers-Jacket/00000208-7744-2281-c7c3-a8f14d5309d5 (Detroit Tigers Manager's Jacket).

If took the points out of my account so the purchase seems to have worked, but after purchasing I no longer have an avatar at all! I was gonna buy a Tigers hat as well, but when I went to do that it gave me this message:
Sorry

You don't seem to have an Avatar yet. Please {0} before purchasing this item.

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Now when I go to try something on it just tells me I don't have an avatar yet.

I've tried logging out and then back in on Xbox.com. I've tried booting up my console, and while it had my old avatar for a second (without the Detroit Manager's Jacket), it quickly changed to just the generic blank avatar. When I go to edit avatar using my 360 or on Xbox.com it just tells me to select a new avatar to get started.

What's going on? Can I get my old avatar back??

 

Question Info


Last updated July 4, 2018 Views 11 Applies to:

Now my gamer picture is gone, too! I'm getting worried that I might lose my points or my whole account next. All I did was buy an avatar item! Y'all need to fix this!

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Try recovering your profile to the console. Does this help?

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Nope, still no avatar or gamer pic. At least I haven't lost anything else yet.

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You know what, forget it. I tried getting help from Xbox Support on Twitter, too, and just got blown off. This should not be anywhere near this difficult or frustrating. I was just doing something completely normal, it should not hose my account. It seems like the least someone could do is offer me the points back for the item that screwed everything up.

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