Purchased Addon and was charged points but it is not in my download queue

HI,

I just purchased WWE ALL Stars add ons which was about 6 separte ones, and only 2 show in my download queue. I know I was charged for them, but now the rest dont show. When I look at the WWE ALL Stars add on page where you purchase the Add ons, its saids already purchased. I redownload it, and still will not go to my download queue. Any help would be appreciated. Thanks

 

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Try to download them via the Download History.

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yeah I tried that and it still wont go to my queue:(

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Are you certain you were charged? You can check in https://billing.microsoft.com to see where your points have gone recently.

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Yes, I am certain I was charged. I even went to the link you provided and it shows I was charged for them.

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OK, I think I got confused. So these all show up in your Download History, correct? When you try to redownload them, you don't see them in the queue? Have you tried to completely delete and re-download the add-ons? Follow the steps in this guide: forums.xbox.com/.../33.aspx

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no, let me clarify a bit. they show up on my purchased history, but on my download queue, only 2 of the 5 show in the download queue. the other three dont show up and they have not been downloaded. I tried to redownload to see if they go to the queue, but those three dont show up at all.

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Why do you think they weren't downloaded? Are you unable to access this content in the game?

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OK, never mine, i signed on and tried to redownload and it went this time. Thanks for your help. It was very much appreciated.

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